Message templates

All 15 e-mails and texts the platform sends, in one brand voice. Subjects, senders and the manage link match the Messages page.

See all messages as parents see them

15 templates

Booking confirmation

To the parent, the moment Stripe confirms the payment

Set by the brand: bookings@ for parents and clinic teams, franchise@ for franchise enquiries.

Keep it under 160 characters, plain letters only, so it goes as one text.

Fill-ins: {{first_name}} {{parent_name}} {{scan}} {{date}} {{date_short}} {{time}} {{new_date_short}} {{new_time}} {{clinic}} {{clinic_short}} {{address}} {{postcode}} {{clinic_phone}} {{room}} {{guests}} {{reference}} {{amount}} {{refund}} {{card}} {{manage_link}} {{staff_name}} {{signin_link}} {{month}} {{payout}} {{scans_today}} {{open_date}}

Preview

Filled in with the example booking BSC-2026-00412, as on the Messages page

From babyscan.clinic <bookings@babyscan.clinic>To hannah.morris@example.comSubject Your 4D Bonding Scan is booked for Wed 18 Nov, 10:30

Hi Hannah,

Your 4D Bonding Scan at Babyscan Clinic London Bridge is booked and paid for Wed 18 Nov 2026 at 10:30. Your reference is BSC-2026-00412.

We have taken £144.00 by card. Please arrive 10 minutes early and bring your maternity notes if you have them. The scan is about 30 minutes in the room, allow 45 minutes in total.

Unit 4, 21 St Thomas Street, London SE1 9SG

Need to change something? Use your manage link: https://babyscan.clinic/manage/k7Qp2x

See you soon,
The babyscan.clinic team

Text to 07700 900412

babyscan.clinic: you're booked. 4D Bonding Scan, Wed 18 Nov at 10:30, London Bridge. Ref BSC-2026-00412. Manage: https://babyscan.clinic/manage/k7Qp2x

150 characters, 1 text