Terms of booking
The rules for booking, changing and cancelling a scan. They are the same at every clinic.
Draft wording for the company's lawyer to review. The company name, number and address are to be confirmed.
Last updated Tue 10 Nov 2026
Booking and paying
You pay the full price of your scan and any extras online when you book. Your booking is confirmed when payment succeeds and we send your confirmation by e-mail and text. Extras added on the day are paid on our card reader in the clinic.
Changing or cancelling
Free reschedule up to 24 hours before your scan. Full refund if you cancel more than 48 hours before, no refund inside 48 hours.
| When you tell us | Reschedule | Cancel |
|---|---|---|
| More than 48 hours before | Free | Full refund |
| 24 to 48 hours before | Free | No refund |
| Less than 24 hours before | Not possible online | No refund |
Use the link in your confirmation, or manage a booking. Refunds reach your card in 5 to 10 working days.
If we need to change your appointment
If a clinic has to move or cancel your scan, we contact you straight away and offer the nearest free time. If none suits you, you get a full refund whenever it happens.
Your stage of pregnancy
Each scan has a window of weeks when it works best. When you book we check your due date against it. If you are outside the window on the day, your sonographer may suggest a different scan, or a free reschedule to a better date.
On the day
Please arrive 10 minutes early. If you are late we will scan you if we can in the time left, but we may need to shorten the scan or move it. You can bring up to 4 guests; children must be looked after by an adult.
What our scans are not
Our scans are not a replacement for the scans and care offered by the NHS. They do not include NHS screening tests. If your sonographer sees something that needs attention, they will refer you to your maternity unit.
Complaints
Speak to your clinic first; most things are put right on the day. If not, write to hello@babyscan.clinic and we reply within 10 working days.